Meaning you have established a two-way dialogue (example: you have spoken on the phone, visited the salon, they have returned your call, they returned an email/text, etc.)
What is the main reason for not being in touch with the lead?
*Example: Lead did not pick up the phone, has not returned any calls, not responded to any text/email, etc.
Overall, how would you rate this lead on a scale from 1 to 5? (1 being a very bad lead and 5 being the best possible lead)*
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You rated this lead very high. How come?*