As scalp problems can be due to either lifestyle choices or medical issues, it can sometimes be delicate to talk to a client about this topic. Both Lynell Dumont and Ruby Byrne recognize this situation, but they are confident about their responsibility as hairdressers to address the issue with the client.
“When it comes to talking with the clients about their hair, I always approach it with the mentality that as their hairdresser, I am to advise them and teach them about the issues they may face with hair and scalp”, Ruby says.
Lynell Dumont agrees and stresses that handling these types of situations is a part of becoming a confident and educated hairdresser.
“If the client doesn’t mention anything in the conversation, and I see something I am concerned about, I will gently speak to them about it. Asking direct but nurturing questions will always allow the client to feel comfortable”, she recommends.