Hairdressers love to talk – so says the cliché at least.
But during a consultation, good hairdressers should take a step back and listen.
Even if your client isn’t the most talkative one, listening to their body language will help you avoid false assumptions.
Shrugged shoulders or sparkling eyes will tell you more than words. “Maybe”-s, and “I’m not sure”-s are the warning sign for an unaccomplished consultation.
Don’t give up until you find the excited “that’s exactly what I’m looking for”. Avoid misunderstandings by constantly repeating what the client just said.
This will assure them you listened properly and confirm that you’re on the same page – once you’ve started working, it might be too late for check-backs.
But careful! Despite the importance of listening, never forget that YOU are the moderator of the consultation!
Don’t let your client take control over the conversation – that is where unrealistic expectations arise.